Returns, Refunds & Disputes Policy

Business buyers must inspect deliveries promptly and submit documented claims within the order-specific claim period. Evidence may include photographs, lot codes, temperature records, seal condition, delivery documents, and quantity reconciliation.

The responsible supplier or logistics provider bears the cost of confirmed manufacturing defects, nonconformity, damage, contamination, incorrect goods, shortages, or service failure attributable to it. Sentrick does not assume responsibility merely because the transaction was facilitated through the marketplace.

Approved remedies may include replacement, repair where suitable, credit, partial refund, or refund. Funds are released only after the applicable payment and dispute state confirms completion; no refund is recorded as completed before processor confirmation.

Buyer’s remorse, improper storage, unauthorized resale handling, expired claim periods, and changes after delivery may be excluded unless the supplier agrees otherwise or applicable law requires a remedy.