Frequently asked questions

No. Sentrick is a B2B marketplace, workflow, and records platform. Suppliers are the sellers and remain responsible for their products — identity, ingredients, labeling, quality, conformity, recalls, and warranties.

Qualification is a listing gate. A product lists only after an approved exact revision, current accepted evidence, an active supplier account, acknowledged liability, market approval, and no holds. It is not a Sentrick guarantee of the product.

Sentrick Foods is free to join and use for buyers, suppliers, logistics partners, and customs brokers — no subscriptions, membership, advertising, or package fees. The only charge is a 3.5% commission on completed product orders (computed server-side on the merchandise subtotal; freight is never commissioned).

A buyer approver — a role distinct from the person who created the RFQ. This separation of duties is enforced by the server, not just the interface.

Online payment goes through our payment processor (Stripe); Sentrick does not hold funds in escrow. If an order is rejected or cancelled before its payment completes, the card is not charged, and approved refunds go back to the original payment method. Each payment is recorded exactly once, only after the processor confirms it. Totals and the 3.5% commission are calculated by Sentrick from the saved order — not entered by hand.

Returns and disputes proceed in separate, auditable stages. Receiving returned goods does not approve a refund. Responsibility is decided only by authorized Sentrick roles with evidence and a recorded reason.

No. The logistics network is a directory only, free to join. Sentrick takes no freight commission and is not a carrier, broker, forwarder, or insurer.

Not directly. Sentrick does not perform customs clearance, hold a customs broker licence, employ customs brokers, or act on their behalf. It displays the services of independent Customs Clearance & Brokerage partners — customs clearance, licensed customs brokerage, import/export documentation, FDA/food-import and FSVP support, duties & tariff guidance, and port/airport clearance — who list on the platform free of charge, so buyers and suppliers can find a suitable partner. Sentrick never takes a commission on clearance.

Yes. Tenant data is isolated at the database with row-level security, and user-facing reads run through a non-privileged role so one organization cannot see another's data.