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How it works
A complete wholesale workflow, on the record
From supplier qualification to delivery and dispute resolution, every step is checked by Sentrick's systems and kept on a permanent record. Sentrick provides the workflow and records — suppliers remain responsible for their products.
- Supplier
1 · Qualify a product
Submit a product version with the required evidence (certifications, labels, specifications). Sentrick reviews that exact version for each target market. Changing anything that affects approval creates a new version that is checked again.
- Sentrick
2 · Publish (listing gate)
A product lists only when every gate passes: approved revision, current accepted evidence, active supplier account, liability acknowledged, market approval, and no holds. Publication is a listing decision — never a Sentrick guarantee of the product.
- Buyer
3 · Request quotes (RFQ)
Buyers submit an RFQ; the platform snapshots it and routes it to the approved supplier of the exact qualified revision. Suppliers respond with versioned quotes.
- Buyer
4 · Accept & order
A buyer approver (not the requester) accepts a sent quote. The order is created with totals calculated by Sentrick and a flat 3.5% commission; the order terms are saved and can't be edited afterwards.
- Buyer / Sentrick
5 · Pay
The buyer pays — online payment goes through our payment processor (Stripe). Sentrick does not hold funds in escrow. If the order is rejected or cancelled before the payment completes, the card is not charged. Each payment is recorded once, only after the processor confirms it, and fulfillment proceeds under the order's release policy.
- Supplier
6 · Fulfill & ship
The supplier accepts the order, picks, packs, and ships. Over-shipment is prevented; delivery is recorded with proof — delivery is not inspection, refund, or dispute closure.
- All
7 · Returns, disputes & recalls
Returns and disputes proceed in separate, auditable stages; responsibility is decided only by authorized Sentrick roles with evidence. Recalls are dual-controlled and place holds that block publication and new transactions.
See it in your workflow
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